Business Process Plug-in Services
Built in 2005 as a back office support provider, we offer companies plug-in services to support a variety of tasks. From fulfilling I.T. services needs worldwide, to data entry and conversion, research and report build, and inbound and outbound customer care, we align with you as your satellite office.
We exist to provide small to medium companies with alternative fulfillment options that make sense --- a pay as you go program supported by a dedicated team that can scale up or down depending on your business needs. We virtually reduce your infrastructure investment to zero while allowing you to aggressively compete in the marketplace with the knowledge that you can deliver quality service with our team's help. And all this at a cost you'll be happy with.
Our Services
Global Recruiting & Project Management
Over the years, we have compiled an impressive list of I.T. professionals worldwide that can handle onsite support for your I.T. needs.
Whether to support break/fix projects, surveys and installs, asset management & workstation services, we have the resources for in-country support in most major cities around the world.
We are hands on in every project and are involved in the recruiting, screening, hiring, deployment and logistics as well as quality assurance of the project collateral.
We have supported short term requests of as little as half day projects or built from the ground up dispatch teams across multiple countries within a region for 5 year contracts.
Email & Chat Support
Our non-voice customer care E-mail and Chat Support teams provides another avenue to reach your customer.
Designed to provide information to convert undecided potential customers during pre-sale or upsell and cross-sell after a sale, instant messaging technology builds on the customer relationship to advance your brand.
Similarly, our social media experts facilitate brand-affirming customer interactions and provide crucial insights about your business.
Admin and Back Office Support
Our Admin and Back Office Support services handle all knowledge based projects. Whether you are a fully funded start-up or an established company that is looking to drive your costs down while focusing on quality of deliverables, we have you covered.
We support research and report generation,
internet research & database build, newsletter creation, consumer rating review, sentiment rating review (with foreign language capabilities) and
content quality review.
Dispatch Services
When dispatching of resources is critical to the delivery of your service, our dispatch team can provide rapid deployment, while implementing standards in a project roll-out.
Our services include resource assignment and engagement, resource check-in and check-out, escalation handling, and collection of collateral, supporting your full cycle dispatch
requirement on a 24 x 7 schedule.
To augment this service, we also offer resource recruitment when required.
Inbound Customer Service
Utilizing our homegrown CRM software that allows scripting, rapid deployment through high volume database access, voice recording capabilities, we promote your brand through superior customer service in each customer interaction.
From order management and fulfillment to after sale support, to cross-sell and upsell, and managing your loyalty programs we are your face to your customer. Our goal is simple: advance your relationship with your customer by delivering unparalleled service.
Built for the Best
Ready to find out more?
The one common denominator that all our customers have is the desire to be well positioned for spikes in business volume, while staying lean during valleys. Partnering with us has given our customers that flexibility.
Whether you are driven by driving costs down to improve margins, or simply looking for options to handle spill over work, we are the satellite office that you are looking for. Email angie@bizproco.net for an evaluation.